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Derwent Practice

If you have developed  a new, persistent cough or feverish symptoms, regardless of any recent travel history, do not come to the GP practice.  National guidance says you must self-isolate at home for 7 days.  If your symptoms get worse, visit 111.nhs.uk/covid-19 for advice.  This includes all patients with pre-booked appointments and those needing to attend the practice to collect/order prescriptions or to collect medical appliances or paperwork. 

 

From 16 March 2020, all requests for new appointments will be assessed and a medical practitioner will speak to you before arranging a face-to-face appointment.  We have put these restrictions in place to protect patients with other medical conditions and to ensure our staff can stay healthy and continue to run the practice.  Thank you for your co-operation.

 

The practice will continue to provide updates on any further developments.

The facility to book appointments on-line has temporarily been suspended due to COVID-19 (Coronavirus).

The Practice will be closing for 1 hour between 1pm-2pm.

Sorry for any inconvenience this may cause.

Please see the link below for guidance on Social Distancing:

Covid-19 Social Distancing Guidance Poster

Please follow the link below for information regarding immunisations during the COVID-19 Pandemic:

Immunisation FAQ's during COVID-19

 Image result for asthma uk logo

We’ve been made aware of some posts on social media, saying that if you have a respiratory/lung disease your GP will issue a rescue pack of steroids and antibiotics. This is recommended for some people with COPD to be used as part of a personalised plan. However for people with asthma, we do NOT recommend these as standard.

If someone’s asthma is bad enough to consider steroids it is essential they are assessed by a healthcare professional. Even at this busy time for the NHS, getting early support for any problems with your lungs is critical to keep you well and out of hospital.

Please see the link below for anyone who may be feeling isolated or lonely during the Coronavirus Pandemic:

Ryedale Volunteer Support

Extended Access Service

The practice works alongside other GP surgeries in Ryedale to provide services 7 days per week. 

 Derwent Practice regularly provides routine patient appointments outside of core hours on: 

Monday, Wednesday and Friday up to 8pm

Saturday mornings from 8-10:30am; and

Selected Sunday mornings from 8-10:30am.

 

Patients from Derwent can also access appointments up to 8pm on Tuesdays at Ampleforth & Hovingham Surgery and on Thursdays at Sherburn & Rillington Practice.  Sunday morning appointments are also available to patients from Derwent at these sites. 

 In order for you to be seen at one of these other practices within the Extended Access Service, you will need to consent to share your electronic medical record so that the team at Ampleforth or Sherburn will have full access to your records.  You will be asked for your consent when you book an appointment and only with your consent, we will set up this share.  Unfortunately, without this consent, you cannot be seen anywhere other than your usual registered practice.

Should you wish to book an appointment as part of the Extended Access Service, please contact reception on telephone 01653 600069.

Europe’s biggest patient experience survey gets underway

Around 2.2 million people, aged 16 and over, who are registered with a GP practice in England will receive an invitation to take part in Europe’s biggest patient experience survey in early January.

The invitations go out mainly by letter to a sample of people from each of more than 7000 practices.  This year, for the first time, the survey team at NHS England and NHS Improvement are piloting digital invitations, so some people may hear from them by text message or email.

The data provides vital information to the NHS to identify what’s working well and what can be improved.  It helps identify inequalities in experience too, such as for certain age or racial groups or people with other protected characteristics.

It can also provide new information that does not come to light in other ways.  Last year’s survey helped the NHS to learn more about the high proportion of people who are carers to others and about how this affects their experiences of using health services.

Dementia Clinic at Derwent Practice

Please see the following link for information about a Dementia Clinic that is going to be held at Derwent Practice:

Dementia Clinic Derwent Practice

Practice Privacy Policy

Please find below links to our Practice Privacy Policy documents:

Derwent Practice Privacy Policy

Derwent Practice Child Information Poster

Derwent Practice Information Poster

Derwent Practice Subject Access Request Form

The Yorkshire & Humber Care Record

The Yorkshire & Humber Care Record is a shared system that allows Healthcare staff within the Humber, Coast and Vale Health and Social Care community to appropriately access the most up-to-date and correct information about patients, to deliver the best possible care.

 The Yorkshire & Humber Care Record Guarantee is our commitment that we will use records about you in ways that respect your rights and promote your health and wellbeing.

 If you would like any further information, or would like to discuss this further, please contact us using the details provided below: 

Data Protection Officer - 01653 600069

The Yorkshire & Humber Care Record - FAQs

Surgery Closed for Protected Time for Learning

The Practice is supported by Scarborough and Ryedale Clinical Commissioning Group to provide and facilitate  important  training and learning events for practice staff to help them keep up to date with relevant information to carry out their job and continue to deliver the services at the practice.

When the surgery is closed, there will be an On-Call service running during these events and these dates will be displayed in the surgery premises, on the main entrance door, main reception areas and on the Scarborough and Ryedale Clinical Commissioning Group website.

Please remember to collect repeat prescriptions outside of these times and any test results will be available the following day after 2pm.

The practice will be closed from 12.30pm on the following date:-

Tuesday 25th February 2020

If you require urgent medical assistance which cannot wait until the surgery re-opens please call 1-1-1.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  

NEW PATIENTS: to start your registration process online please CLICK HERE

To accept your registration we will need to see two form of ID (one must contain a photograph and the other must contain proof of address)

(do not use this form for registering for online prescriptions appointments etc.)

Patient Online Access

In response to NHS England's Patient Online Programme 'Improving Patient Experience' we are now offering On line Services to patients.  For more information about the Patient Online Programme visit:

https://www.england.nhs.uk/ourwork/pe/patient-online/

Patients have been telling us that they want to be offered more convenience, choice and control in how they access GP services.  If you wish to, you can now:

Book appointments on line

Request repeat prescriptions for any medications you take regularly

Amend/update your contact details

View test results

View elements of your medical record

(Site updated 01/04/2020)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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