Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • by text 

Appointments by phone, or by text can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • phone us on 01653 600069 Monday to Friday from 8am to 6pm
  • reply CANCEL to your appointment reminder text message

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by by text 
  • if you need an interpreter
  • if you would like a chaperone
  • if you have any other access or communication needs

Telephone Advice

Often a word with the doctor can save an appointment.  The receptionist will be able to tell you the time your doctor deals with telephone enquiries.

What happens if I miss my telephone call? Please click here to view our 'Did Not Answer Policy'

Home visits

You may only request a home visit if you are housebound or are too ill to visit the practice.

If you do need a home visit, you can help us by calling reception before 10:00am.

Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule a home visit.

You can also be visited at home by a community nurse if you are referred by your GP.

You should also be visited at home by a health visitor if you have recently had a baby.


If you need help when we are closed

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Training Practice

Training for Doctors and future Doctors

The practice participates in the advanced training of qualified foundation year doctors in their 2nd year. Our foundation years doctors are fully qualified doctors and have worked for one or more years in hospital posts. They work with us for a period of time to share all aspects of medical care. Video cameras are sometimes used for training but you will be informed in advance if your consultation is to be recorded and you have the right to refuse.

Medical Student Training

The practice is a teaching practice attached to the Imperial College London and Hull/York Medical School. We occasionally have medical students working with us for short periods. This is one of the few opportunities for medical students to see patients in a community setting. We hope you will co-operate with us in giving students this valuable experience. You do have the right not to have a medical student present during your consultation.

Postgraduate Medical Education

As a teaching practice, it may be necessary for your doctor to attend medical education courses, thus reducing their surgeries. This is necessary to maintain high standards of medical care and education.